- April 1, 1998
- Member: FREE
This is a classic selection from APQC’s pre-2000 magazine, Knowledge Management in Practice.
Foundation Health Systems, Inc., (FHS) developed a medical knowledge management system called Fourth Generation Medical Management that combines a call center with high-tech tools. The knowledge-sharing system is designed to increase the quality of patient outcomes, decrease the unnecessary use of medical resources, and enhance the clinical decision-making abilities of FHS providers.