Expertise Location Is More Successful When Tied to a Formal KM Strategy



While most organizations want their employees to have access to experts and expertise, different firms approach this challenge differently. Some build tools and approaches for expertise location into broader knowledge management (KM) strategies designed to ensure that content and knowledge flow effectively through their organizations. Others, however, do not integrate their expertise location solutions into KM strategies' either because they do not have such strategies or because they see expertise location and KM as separate endeavors. A third group incorporates some elements of expertise location, but not others, into KM strategy. 

Does it really matter whether an organization integrates its expertise location tools and approaches into a comprehensive KM or knowledge sharing strategy? APQC’s data suggests it does. According to the 2013 Trends in Expertise Location survey, organizations that incorporate expertise location into broader KM strategies:

  1. offer a wider variety of tools and approaches to help employees find and connect with experts and expertise;
  2. provide more robust expertise location solutions, allowing employees to do more with the tools and approaches available; and
  3. achieve higher rates of participation in expertise location.

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