Excellence in Knowledge Management at Mercer

 

Details

  • Type:
  • Published:
  • July 31, 2019
  • Author:
  • APQC
  • Pages:
  • 8
  • Price:
  • Member: FREE

Professional services firm Mercer earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. APQC spoke with Lisa Weber, the knowledge management (KM) leader for Mercer’s lines of business, regarding the organization’s 20-year KM journey and how the program is adapting to serve employees in the age of digital transformation.