- March 31, 2011
- Member: FREE
What does it mean to reach the highest level of knowledge management (KM) maturity? What sets organizations at this level apart from their competition? In this article, APQC presents three examples of organizations with mature, embedded KM processes and describes how they use collaboration to drive innovation, learning, and improvement.
Descriptions of collaborative tools and processes at Petrobras, Mayo Clinic, and IBM are included.