Evaluating the Impact of Sharing Knowledge Across the Value Chain



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When organizations incorporate suppliers, partners, and other external stakeholders in their knowledge sharing initiatives, they must find ways to evaluate the impact of these broad, inclusive knowledge management strategies. This article describes how best-practice organizations U.S. Air Force Materiel Command, Caterpillar Inc., Buckman Laboratories, and Raytheon measure KM activity and impact across their extended value chains.

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