Establishing Knowledge Management Resources: Building Your Knowledge Management Capabilities

 

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KM resources include financial resources, people, their time, technology, training, marketing and change management, formalized senior commitment, and other infrastructure demands. These elements operationalize KM by setting the necessary foundation to mature.This article focuses on an explanation of and examples for the capability statements in APQC's KM Capability Assessment Tool (CAT) for resources, ranging from levels 1 to 5 on APQC’s Levels of Knowledge Management Maturity.

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