Establishing a Governance Structure for Knowledge Management: Building Your Knowledge Management Capabilities

 

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The term “governance” means the people and organizational structures that are what APQC describes as “above the flow” of work which facilitate the processes, approaches, and tools for Knowledge Management (KM) within organizations. In order to be successful, an enterprise KM program generally requires some level of overarching governance in order to provide strategic oversight, direction, and resources. This article focuses on an explanation of and examples for the capability statements in APQC's KM Capability Assessment Tool (CAT) for governance, ranging from levels 1 to 5 on APQC’s Levels of Knowledge Management Maturity.

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