Establishing a BPM Culture

 

Details

  • Type:
  • Published:
  • October 26, 2012
  • Author:
  • APQC
  • Pages:
  • 27
  • Price:
  • Member: FREE
Classic Content

It’s one thing to understand the concepts of Business Process Management, but it’s another thing to put those concepts into practice in a large, global organization. This presentation, by David Correia, manager, global business processes at Hewlett-Packard, is from APQC’s 2012 Process Conference. It focuses on the critical elements in implementing a BPM practice to achieve strong business results.

Topics in this presentation include:

  • establishing a BPM culture,
  • structuring for success,
  • the process design to deploy methodology,
  • the importance of measurement,
  • a mechanism for continuous feedback, and
  • service & support with a focus on the client experience.
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