- March 2, 2012
- Member: FREE
Quality measurement programs need strong governance to make a lasting contribution to the organization. Roles, responsibilities, and resources need to be defined so that the organization can continue to make effective decisions about what should be measured, how the organization should collect and analyze data, and what actions to take based on measurement results. This article includes foundational practices essential to creating a strong governance structure and benchmarks that reveal how other organizations are allocating resources and assigning responsibility for quality.
Download the full Using Enterprise Quality Measurement to Drive Business Value report for even more information.