Engaging the Business in Data-driven Decision Making: An Interview with Alice Chung

 

Details

On April 18th, 2016, Holly Lyke-Ho-Gland, APQC's process and performance management research program manager interviewed Alice Chung, Senior Manager of Field Operations & Information Management at Genentech about understanding the value of data-driven decision making and how to engage the business to meet its needs and overcome resistance.

This is the summary of that interview.