The Engagement/Service Connection



  • Type:
  • Published:
  • May 13, 2010
  • Author:
  • Elissa Tucker and Rachele Williams
  • Pages:
  • 4
  • Price:
  • Member: FREE
Classic Content

At Harrah’s New Orleans, customer satisfaction starts with engaged employees. Harrah’s has a number of practices designed to engage customers by first engaging employees, including listening to employees, focusing on employee retention, creating a fun work experience, and taking a data-driven approach to engagement efforts.

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