- October 28, 2011
- Your Price: $50.00
- Member: FREE
A knowledge management program is only as good as it is popular. An organization can build as many fancy knowledge sharing and collaboration tools as it wants, but unless employees are actively engaged and participating, the impact will be minimal.
The Federal Reserve Bank of Cleveland was among six best-practice organizations studied in APQC’s 2011 Collaborative Benchmarking study Engagement and Participation for Knowledge Sharing and Collaboration. This case study provides a comprehensive overview of the Federal Reserve Bank of Cleveland’s knowledge management program and the strategies and tactics used to drive employee engagement.