Engage Employees Throughout the Change Journey



According to APQC's Transformational Change-Making it Last best practices report, best-practice organizations understand that common barriers to change stem from a lack of buy-in with senior management and employees and addressing employees capacity to change. In this article Baker Hughes, Booz Allen Hamilton, and Optum Technology --best-practice organizations in the study--reveal how they utilize transparent communications, personalize what change means, and use interactive engagement to develop buy-in and overcome organizational resistance.