Encouraging Participation in Your Organization's Lessons Learned Approach

 

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One challenge faced by many organizations with lessons learned programs is that of participation. How do firms ensure that the right people are engaging in the process and reusing lessons learned? APQC's research has revealed several enablers can help address this challenge and increase the probability of success.

This article describes the enablers using examples from Credit Suisse; the U.S. Army Armament Research, Development and Engineering Center (ARDEC); and the U.S. Army Center for Army Lessons Learned (CALL).

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