Enabling Process and Performance Excellence: Technology as a Facilitator



As 2014 came to a close, APQC conducted a short survey to better understand the pressing priorities and challenges of business excellence practitioners for 2015. APQC found that process and performance management were the top two areas that business excellence staff planned to focus on in 2015.

Though separate focus areas, process management is often a starting point for organizational performance improvements. To truly understand how to improve an organization?s performance it first must understand how to effectively get work done. This can include assessing how the organization performs work and identifying the performance and value of each process to pinpointing which areas are underperforming, valueless, redundant, or inconsistent with definitions and execution. Hence, all of these process issues link back to performance improvement opportunities.

This article looks at the relationship between process and performance management and the role of technology in enabling both.

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