Enabling the Flow of Knowledge

 

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  • Type:
  • Published:
  • February 5, 2010
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  • APQC
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  • Member: FREE
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In this excerpt from a presentation given at the December 2009 meeting of the AME/APQC Benchmarking Community of Practice, APQC President Carla O'Dell describes a seven-step process for capturing and transferring knowledge. In order to flow freely within an organization, knowledge must be created, identified, reviewed, prepared, shared, adapted, and finally used.

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