- February 9, 2009
- Member: FREE
In order for knowledge sharing to be effective, organizations must provide simple, user-friendly tools. This is especially true of knowledge management systems in which suppliers, customers, and partners participate, since employees from outside the organization will be unfamiliar with internal systems and processes and have less access to IT support.
This article describes how best-practice organizations U.S. Air Force Materiel Command, Buckman Laboratories, and Caterpillar Inc. ensure that the KM tools and approaches used to connect with value chain partners are intuitive and easy to use.