Emerging Practices That Drive KM Engagement and Participation



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During APQC’s Collaborative Benchmarking study Engagement and Participation for Knowledge Sharing and Collaboration, the research team identified 17 best practices for increasing employee engagement and participation in knowledge management (KM) tools and approaches. However, the study also revealed several techniques that are unique to a particular organization or set of organizations. This article describes four of these emerging practices:

  1. host in-person events to encourage knowledge sharing and build a sense of community;
  2. position discussion forums as the centerpiece of a KM program;
  3. develop advanced KM applications and hone them based on user feedback; and
  4. leverage enterprise taxonomy to connect and organize knowledge assets.