- September 30, 2011
- Carla O'Dell and Cindy Hubert
- Member: FREE
These are slides from APQC’s September 2011 knowledge management (KM) community call presentation. The call featured APQC President Carla O’Dell and APQC Executive Direct Cindy Hubert discussing the importance of lessons learned approaches and how to embed the capture and transfer of lessons into the flow of employees’ daily work.