Embedding Lessons Learned "in the Flow" - September 2011 KM Community Call

 

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  • Type:
  • Published:
  • September 30, 2011
  • Author:
  • Carla O'Dell and Cindy Hubert
  • Price:
  • Member: FREE
Classic Content

Although many organizations are quite successful at capturing lessons learned, they fall short when it comes to transferring and putting lessons into action. This is a crucial opportunity because, when done correctly, lessons learned approaches are a powerful way to embed knowledge management into the workflow.

During this one-hour recording, APQC President Carla O’Dell and APQC Executive Director Cindy Hubert describe the difference between sharing and transferring, steps for embedding the lessons learned approach into the flow of work, and risks associated with not having an effective lessons learned program.

Click here to view the slides from this presentation.

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