Embedding BPM in the Operating Structure and Culture at Zachry Holdings Incorporated

 

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Zachry Holdings (Zachry) is a large, diverse engineering, procurement, and construction firm with approximately 20,000 employees operating from many locations nationwide. At APQC's 2014 Process Conference, Steve Richardson, director of responsible business practices, and Aileen Goza, responsible business practices coordinator, explained how Zachry is embedding business process management (BPM) in its operating structure and its culture. The following article summarizes this presentation.

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