El Paso’s Strategy for KM Engagement and Participation



  • Type:
  • Published:
  • November 30, 2011
  • Author:
  • APQC
  • Pages:
  • 3
  • Price:
  • Member: FREE
Classic Content

In 2009, natural gas provider El Paso launched a knowledge management (KM) program focused on communities of practice. This article describes El Paso’s three-pronged strategy for engaging employees in KM, which involves:

  1. setting clear expectations and building KM into employee performance goals,
  2. offering professional development incentives to employees in exchange for participation, and
  3. building KM into the flow of employees’ work so that participation is intuitive and rewarding.

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