- November 30, 2011
- Member: FREE
In 2009, natural gas provider El Paso launched a knowledge management (KM) program focused on communities of practice. This article describes El Paso’s three-pronged strategy for engaging employees in KM, which involves:
- setting clear expectations and building KM into employee performance goals,
- offering professional development incentives to employees in exchange for participation, and
- building KM into the flow of employees’ work so that participation is intuitive and rewarding.