Eddie Bauer's Dedication to Customer Visible in Measurement Process



  • Type:
  • Published:
  • March 1, 1999
  • Author:
  • Vicki J. Powers
  • Pages:
  • 6
  • Price:
  • Member: FREE
Classic Content

Since its beginnings in 1920, Eddie Bauer promised to provide its customers with legendary customer service and an Unconditional Guarantee. Associates feel a connection to the company's history and a responsibility to carry on the legacy of founder Eddie Bauer. Three programs set Eddie Bauer's customer satisfaction process apart from most companies: We're Listening, Voice of the Customer, and the Customer Commitment Report.

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