- April 24, 2014
- Karen Budelier Brown and Chanda Washington
- Member: FREE
In 2014, APQC held its 19th annual Knowledge Management (KM) conference. John Deere presented the ways that they use employee surveys to influence their knowledge management processes. In 2007, John Deere added a KM dimension to its employee survey, giving it a business case to revitalize its KM program. In 2013, John Deere’s KM team enlisted the services of APQC to redesign its KM program and KM website. These slides cover how John Deere reinvented its KM program, focusing on one area of Deere while ensuring the process, tools, and techniques would apply to the entire business. John Deere also addresses its plan to grow the program by adding more KM enablers such as knowledge transfer methodologies, an enterprise KM community of practice, and more.