Do Expertise Location Programs Improve with Age?



Given the shortage of experts plaguing many industries, more and more organizations are launching programs to leverage the experts they have more effectively and help employees identify and reach out to knowledgeable colleagues for answers and advice. When launching this type of program, it is not uncommon for organizations to struggle with low participation rates among both experts and knowledge seekers. Leaders may believe that interest and engagement in expertise location will build naturally over time as employees experiment with the tools, recognize the benefits, and share their positive experiences with their colleagues.

If an organization implements a suite of well-designed expertise location tools and approaches supported by a clear strategy, positive feedback from early adopters is likely to generate increased interest over time. However, data from APQC's 2013 Trends in Expertise Location suggests that organizations should not rely only on time and word of mouth to drive participation in expertise location.

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