Discipline Structure and Effectiveness: Quality Management



  • Type:
  • Published:
  • July 15, 2013
  • Author:
  • APQC
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  • 4
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Although most organizations use hybrid structures to align their quality management disciplines, those who use centralized structures are almost equally satisfied with its effectiveness as those with hybrid models.

Quality should be an enterprise-wide consideration. Best-practice organizations focus on quality that is institutionalized as part of an organization's culture and is not a product of specific individuals or personalities. Twenty-five percent of organizations currently use decentralized quality management structures, but they would do well to consider centralizing or employing a hybrid model to institute quality throughout the enterprise.

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