Digital Transformation Driven by Customer Experience and Process Management with Andrew Spanyi



Though digital tools and technologies significantly affect the way business is being conducted, many organizations continue to struggle with them. The stakes are high, and the risks and rewards are not evenly distributed. But organizations can take a set of actions to increase the likelihood of success. 

APQC’s 2016 Process Conference keynote speaker and process management consultant Andrew Spanyi, founder and president of Spanyi International, outlined how to get the best value from digital technologies by viewing business from the customers’ point of view, emphasizing value creation through process-based management, and deploying performance measures.

Slides from the presentation can be found here.


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