Developing and Capturing Deep Smarts



How to hear problems in an engine, how to cook a perfect soufflé, how to match correct shade of a dental implant—these are all examples of experience-based knowledge. Dorothy Leonard calls this type of knowledge “deep smarts.” Deep smarts is the knowledge that is in experts’ heads as a result of decades of experience.

At APQC's 2018 KM Conference, Dorothy Leonard discussed how organizations can identify, develop, and preserve deep smarts.

Click here for the slides from this presentation.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options