Develop Transparent Processes So Employees See the Impact of the Ideas, Knowledge, and Lessons They Contribute

 

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The best-practice organizations in APQC’s Putting Knowledge in the Flow of Work Best Practices Study design their knowledge management (KM) processes to be transparent. Transparency encourages trust and engagement in KM by empowering employees to be part of the process, making them feel like part of the solution, and enabling them to see the end result of the role they played.

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