Designing Processes with Your Mission and Consumers in Mind



Eric Pierce, managing director at St. Charles Consulting Group, and Lauren Trees, knowledge management research program manager at APQC, co-presented a breakout session at APQC's 2014 Process Conference. During the session, they shared insights on developing a content management process informed by an organization's broader corporate mission and vision, as well as the needs and preferences of key stakeholder groups.

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