Designing a KM Program With Strong Adoption, Leadership Alignment and Concrete Metrics

 

Details

  • Type:
  • Published:
  • May 12, 2016
  • Author:
  • Vijayanandam V M and Grey Cook
  • Pages:
  • 58
  • Price:
  • Member: FREE

This presentation from APQC's 2016 Knowledge Management (KM) Conference details how Hewlett Packard’s Enterprise Software Professional Services implemented a successful KM program in a short time frame with very few resources that drew on effective leadership engagement, ongoing stakeholder communication, and user adoption.

Presenters Vijayanandam V M (Vijay), director of enterprise knowledge management, and Grey Cook, platforms and tools lead, shared that IFC wanted to foster a collaborative culture, so staff members needed to understand that a newly developed incentive program supported improving client solutions, increasing efficiency, and learning from the past.

Click here for an overview of this presentation.