- October 14, 2010
- Member: FREE
Technology company Infosys has found that it is not just external customers who are increasingly more sophisticated, knowledgeable, and demanding of individualized service. Internal customers—employees—are also looking for individualized treatment, seeking a self-determined, customized approach to their careers. Infosys and the other best-practice organizations profiled in APQC’s Collaborative Benchmarking study Rewarding, Engaging, and Retaining Key Talent understand this new reality and customize key talent management practices, where appropriate, to maximize engagement and retention.