Current Trends in Financial Shared Service Organizations

 

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In September 2014, APQC and advisory firm ScottMadden hosted a webinar describing and analyzing results from a new benchmarking study focusing on specific processes commonly handled by financial shared service organizations (SSOs).

This article lists the points highlighted by Brad DeMent and Trey Robinson, both partners in Scott Madden’s corporate and shared service practice, during their analysis of the report results.

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