Creating a "Lessons Learned Culture" at U.S. Army ARDEC

 

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The United States Army Armament Research, Development and Engineering Center (ARDEC) was among the best-practice organizations studied as part of APQC's Collaborative Research study, Cutting the Cost of Not Knowing: Lessons Learned Systems People Really Use. This article describes how ARDEC has created an environment conducive to the capture and reuse of lessons learned. Topics include organizational culture, communications strategy, and training.

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