Creating an Employee Engagement Process Study



At APQC’s 2016 Process Conference Dr. Lee Meadows of Walsh College shared a case study that focused on the development and implementation of an employee engagement process to help supervisors, managers, and HR staff manage the issues of morale, retention, and career advancement. Employee engagement has been recognized as a process tool used to close the gap between non-involvement by employees in the day-to-day operational decisions that impact workflow, and outcome.

Session attendees:

  • learned an effective model for employee engagement,
  • were guided through a step-by-step process for implementing employee engagement, and
  • were given practical employee engagement tools.

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