Creating Electronic Student and Customer Services: Learning from Higher Education and Business (Best Practices Report)



  • Type:
  • Published:
  • October 10, 1997
  • Author:
  • APQC
  • Pages:
  • 89
  • Price:
  • (Electronic Version)
  • Your Price: $395.00
  • Member: FREE
Classic Content

Learn from best-practice organizations ways to reduce costs and improve quality at colleges and universities, both at the state and campus levels, through the development of a customer service focus in Creating Electronic Student And Customer Services: Learning From Higher Education.

Key findings are included in the following areas:

  • Range of Electronic Student and Customer Services
  • Organizational Change Management
  • Technology
  • Policy and Strategic Issues

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