Creating and Managing an Accountable Process Management Infrastructure



  • Type:
  • Published:
  • October 26, 2012
  • Author:
  • APQC
  • Pages:
  • 28
  • Price:
  • Member: FREE
Classic Content

How do you design and maintain a process management infrastructure to actively manage process issues? Boeing Commercial Airplane Systems has designed, and now maintains, a process management infrastructure that enables process stabilization. It also allows for future improvement. This presentation was given at APQC’s 2012 Process Conference by Christina Royalty, associate technical fellow, process management at Boeing Commercial Airplanes. It reviews the case study and real-life example from Boeing Commercial Airplane Systems as it wrestled with establishing process management within a long-standing, well-established organization.



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