Create Taxonomies and Organizing Frameworks That Reflect How Users Think About Content

 

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If an organization wants to make it easier for employees to find enterprise content, creating a strong taxonomy is a good first step. Taxonomies provide a multidimensional framework for classifying and arranging content so that users can navigate to items associated with specific topics, domains, process steps, or applications. Taxonomies can also supply clues and descriptive information that make content easier to surface in response to search queries.

The best-practice organizations in APQC's Connecting People to Content develop taxonomies that reflect how users think about content.

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