Create Supporting Policies, Procedures, and Tools-Not Mandates-to Support Quality



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It can be tempting to create elaborate templates, guidelines, and directives when building an enterprise-wide quality measurement program. Although all of these tools are fine, organizations should leave many of the details up to individual business units. This article explains the role of the central, corporate quality function and what it provides to the enterprise at organizations that excel in quality measurement. It also explores the elements of quality that the business units take ownership of and decide for themselves.

Download the full Using Enterprise Quality Measurement to Drive Business Value report for even more information.