Content Management Trends and Adoption in the Professional Services Industry



This executive summary compares the professional and business services industry to other fields in terms of storing, delivering, and managing enterprise content. This summary examines:

  • content management strategy and objectives,
  • content types,
  • content storage and delivery,
  • findability and access,
  • roles and responsibilities, and
  • effectiveness and impact.

In conclusion, this summary points to additional APQC resources on effective content management.

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