- May 8, 2015
- Member: FREE
MWH Global has a mature and successful KM program, but as technologies change, the organization needed to modernize its collaboration and expertise technologies to include social media. In 2012, MWH soft-launched Yammer as its social collaboration tool. Engagement was immediate, and the organization has seen significant adoption over the past three years.
In this presentation, IT enterprise content and knowledge manager Rich Burdes discussed MWH's two-pronged approach for developing a knowledge expert location process, which combines (1) grassroots adoption through mining of unstructured social media data and tools surfaced via search and (2) formal gathering of metadata on content and people incorporated into a standardized process such as annual performance reviews to ensure data is kept up to date.