Configure Your Knowledge Management Program to Mirror Existing Structures and Workflows

 

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APQC recommends that organizations design their knowledge management (KM) approaches to reflect their internal structures, technical disciplines, and/or project management capabilities. According to APQC’s Collaborative Benchmarking research, most best-practice organizations choose to structure their communities, expertise location systems, and content management repositories around existing functional areas and workflows. This helps align KM to core work activities and makes participation more valuable to both employees and the organization as a whole.

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