- April 30, 2018
- Steve Player, Senior Research Fellow
- Member: FREE
APQC recently authored an entry in CFO Magazine’s Metric of the Month column discussing shared services. That article focused on one Key Performance Indicator (KPI) for shared services (FTEs per $1 billion revenue) and associated characteristics of top performers. This article examines a different aspect of the APQC and ScottMadden shared services study: Further exploring potential reasons why the other 75 percent of the organizations did not make it into the “top performers” group.