- January 6, 2013
- Cindy Hubert and Lauren Trees
- Member: FREE
If you want knowledge to flow seamlessly through your organization, you have to look at every activity and handoff in sequence to pinpoint potential hitches and bottlenecks. APQC’s Knowledge Flow Process helps you achieve this by outlining a continuous cycle through which knowledge is created, identified, captured, reviewed, shared, accessed, and used. This article describes best practices associated with knowledge collection, the third of seven steps in the Knowledge Flow Process.