Choices that Top Performers Make: Qualitative and Quantitative Answers from Top Performers in General Accounting and Reporting



In mid-2014, APQC and IBM collaborated to explore the following question: "Looking at APQC process benchmarking data, what can we reliably say about the top performers in the realms of general accounting and reporting?" We wanted to better understand the finance teams that clearly excel when ranked according to four dimensions of process productivity:

  • Low cost
  • High process efficiency
  • Low cycle time
  • High staff productivity

The data report includes metrics and analyses based upon the top performers, along with a look at how the top performers compared with comparison groups. This article describes how top performers answered more qualitative and quantitative questions, allowing us to see the kinds of choices top performers tend to make.

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