Changing Behaviors and Normalizing KM Across Your Organization (Slides)



  • Type:
  • Published:
  • April 30, 2018
  • Author:
  • Jennifer Michael, Nussi Abdullah, and Jane Habel, Bechtel
  • Pages:
  • 30
  • Price:
  • Member: FREE

Over two years, what started as a pilot became a full-fledged enterprise-wide knowledge management program that integrates KM into the flow of work. By leveraging a model that manages the “people side of change,” Bechtel's KM program has dramatically accelerated how employees capture, share, and access business-critical information across its global portfolio. The cornerstone to the program’s success is an approach that focuses on Bechtel’s greatest asset: its people. This presentation outlines challenges Bechtel faced, 20 tactics the organization used, and its lessons learned along the way.  

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