- May 6, 2013
- Kim Harvell Glover and Tamara Viles
- Member: FREE
The power of knowledge management to transform the organization is lost without careful attention to change management. Aspen Technology's KM team—Kim Harvell Glover and Tamara Viles—presented a set of practical KM-based change management tactics and best practices along with guidelines on how and when to use them at APQC's 2013 knowledge management conference. New knowledge-sharing processes can fail if the resistance to change is greater than the organization's ability to bridge the gap between the new process and the people who will be using it. Effective change management can remove this barrier to adoption, and is an often-overlooked critical success factor in knowledge management programs.