- September 22, 2017
- Member: FREE
This tool can be used to create a matrix—similar to the one discussed in Auditing the Smart Way: Combining Certification Standards with Process Frameworks, between processes and any certification standards (e.g., ISO 9001). This tool used the Level-3 processes from APQC’s Cross-Industry Process Classification Framework (PCF)® Version 7.1. This can be preceded by a discovery workshop or interviews with stakeholders and process owners to identify relevant processes, certification requirements, and key support information such as measures and documents.