Centralize the Governance of Process Frameworks

 

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Organizations typically adopt process frameworks or other external models to ensure that the entire enterprise (or a specific business unit) operates according to a single standard. However, many undermine this effort by designating multiple localized groups to maintain the framework itself. Although individual workers and departments need some ownership over the framework, the framework itself should be maintained by a central, core group.

This article describes how and why best-practice organizations (such as The Williams Companies, UPS, and ING Life Japan) govern frameworks this way, and offers recommendations for ensuring enterprise-wide consistency and sustainability with a framework.

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