- May 12, 2010
- Elissa Tucker and Rachele Williams
- Your Price: FREE
In 2002, Caterpillar embarked on a journey to improve employee engagement. At that time, 50 percent of the organization’s employees were engaged. By 2009, opinion surveys revealed that more than 80 percent of Caterpillar employees were engaged. How did Caterpillar make this dramatic improvement in employee engagement? Although the organization reports that it is still on a journey when it comes to employee engagement, it has identified eight factors that have been critical in improving the engagement of its employees over the past seven years.